IT Services and Support

IT Services and Support

SA Technology has a well deserved reputation for providing quality IT Services and Support for small to medium businesses in Essex, Suffolk, Herfordshire and further afield.

We have demonstratable, in-depth knowledge of working within retail, manufacturing, law, construction, property, recruitment, and distribution, supporting a wide rage of equipment and bespoke software applications. Highlights of our service offer include:

Our Packages

We offer 3 basic packages although every business is different so we would discuss the best solution to fit around your budget and requirements

Bronze (Pre-Paid Hours)

This option is best suited for companies who don't require cover on a regular basis but can use the pre-paid hours in an emergency or as a planned visit for installation or support.

  • No hidden costs
  • You only pay for what you use
  • 24/7 Server Monitoring (OPTIONAL)

Silver (Remote Support)

This cost effective service gives you unlimited telephone / support time over the phone to an engineer to diagnose and fix your problem. In the event that the problem requires an onsite visit this will be charged at the normal ad-hoc hourly rate.

  • No hidden costs
  • Fixed monthly fee for remote support
  • You only pay for onsite visits and healthchecks
  • 24/7 Server Monitoring (OPTIONAL)

Gold (Fixed Price Onsite and Remote Support)

This service is designed to give you complete peace of mind; ALL onsite visits, remote support and server monitoring is included within the monthly fee. The costs depends on the number of machines, servers and remote locations that need to be covered.

  • No hidden costs
  • ALL onsite and remote support is included
  • 24/7 Server Monitoring
  • FREE Annual Review of network and servers